FAQ
Common questions and answers.
Will you really design my site for free?
Yes. The remarkable power of AI makes it possible to substantially reduce design and development costs, so we are able to show you what's possible at no cost to you. This ensures you are 100% happy with our work before you pay us a dime. Once you approve your design and submit payment, we'll work with you to make any changes and complete your website.
My site is fine except on mobile devices, where it's a bit out-of-whack... How important is that?
Before the pandemic the percentage of traffic from mobile devices to small business websites was around 50%. Today, it's at 85%. Right now, the vast majority of your visitors are on mobile, and their impression of you is being formed by how well your site performs in that format.
Why should I use Blue Heron Web to create my website?
Maybe you created your own website, and it didn't turn out quite how you expected... or, you have a site that needs updating, but you don't want to spend a lot of time or money. Quality and great service do not have to be expensive. We are committed to helping small business, and have long-standing success with many happy clients. What's included in the monthly fee?
The monthly service fee includes hosting, SSL (security) certificate, as well as ongoing maintenance and support to ensure your website remains up-to-date and functioning properly. This can include things like fixing any bugs or issues that arise, and making sure that the site is compatible with the latest web standards and technologies. Are there any additional costs?
Your website is built using your own business content – information, as well as images and videos if you have them – along with copywriting and imagery we supply as part of your package price. If you need new original custom content (text, images, video, etc.) created and produced, additional fees may apply. Such services are entirely optional, and would be scoped and priced in advance.
What platform will my new site be built on?
We build our sites on a proprietary platform that only digital agencies have access to, and which is specially optimized for small business websites. We use Rackspace and AWS to provide reliable, rock-solid hosting, and all of our sites include an SSL Certificate and are loaded on a 256-bit encrypted https: connection for peak security. Will my new website look good on smartphones?
Yes. All of the websites we design are built to be responsive, meaning that they will automatically adjust to properly display at the screen size of any device. This ensures that your website will look great and be easy to use on desktop computers, laptops, tablets, and smartphones.
Do you offer SEO optimization as part of your services?
Yes, we offer SEO optimization as part of our website design and development services. This includes optimizing the content and structure of your website to improve its visibility and ranking in search engine results pages.
Can I use my domain from my previous site?
Yes. It is generally possible to use a domain from your previous site for your new website as long as you still own it. Depending on your hosting provider, there may be a process or fee for redirecting your domain to the new website. Our team will be happy to assist you. Do you work with businesses outside of the Eastern Shore?
Yes, while our firm is located in Easton, MD, we happily work with clients all over the country. Any communication can be done via phone, email, or Zoom.